Once the final piece has been signed off, no changes will be allowed. We will provide you with an updated lead time and commence the manufacturing process.

Please note that these are the steps of the design process we follow. It serves as a guideline and we do not assume responsibility should certain steps be skipped. However, once a deposit has been paid, it indicates acceptance of the design and binds you to our terms and conditions.

Lead Time

The majority of our furniture is made to order with a standard lead time of 4 to 6 weeks from the date the deposit is cleared and available in our account until the completion of the order. Larger orders may require a longer lead time, noted on your quotation or invoice.

We maintain a limited stock of certain items. For urgent orders, please inquire about stock availability.

Custom or commissioned projects typically have a standard lead time of 8 to 12 weeks depending on size and complexity. The price is strictly based on the agreed design; any changes thereafter will incur extra costs and an adjusted lead time.

Payments

For standard made-to-order items, a 70% non-refundable deposit is required upon receipt of our invoice, with the remaining 30% balance payable prior to dispatch.

For custom work or projects, a 70% non-refundable deposit is required to initiate the design process. Your deposit confirms acceptance of the quote and binds you to our terms and conditions. Refer to our refund policy here.

Orders under R15000 must be paid in full. For orders above R15000, a 70% deposit initiates manufacturing, with the outstanding 30% due before delivery or collection from our showroom. Payments can be made via EFT or credit card.

Shipping

We offer national shipping on our furniture range and can arrange freight with our preferred courier. Alternatively, you may collect or organize your own shipping with a preferred provider. Shipping costs are calculated per project or order.

Clients bear the risk of consignment and can opt for risk cover in the event of accidental damage by a third-party courier or transport company. In case of damage, inform Whitman Innovations (Pty) Ltd immediately via email at info@whitmaninnovations.co.za.

If we booked the courier, allow 30 days for us to communicate with them regarding the damaged item. The shipping cost to our factory will be the client’s responsibility. Upon inspection, we will notify you of repair or replacement options. Standard furniture pieces may take 4-8 weeks, and custom pieces 8-12 weeks for manufacturing.

Delivery times will be communicated closer to completion. We reserve the right to extend lead times due to special circumstances, large orders, or custom pieces. Any extended replacement period will be communicated via email.