Whitman Innovations (Pty) Ltd, reg no. 2013/143319/07, located in Blackheath, Western Cape, South Africa, guarantees that standard products purchased are free from defects in workmanship and materials for two years. Custom-designed products carry a 6-month warranty.
If any defects arise during the product’s warranty period, Whitman Innovations will repair or replace the affected part or parts of the product at our discretion and expense. Repairs or replacements must fulfill all obligations under this warranty and exclude any right to compensation.
This warranty does not cover damage or defects caused by:
- Wear and tear.
- External events and actions, including misuse of the product, courier or transport companies, inadequate or incorrect maintenance, or improper storage contrary to Whitman Innovations (Pty) Ltd’s recommendations.
- The usage of third-party materials on the product or changes made to the product without prior agreement with Whitman Innovations (Pty) Ltd.
- More intensive or abnormal use of the product than what can reasonably be expected for normal private use.
- Dramatic temperature variations or exposure to exceptional circumstances or conditions contrary to Whitman Innovations Design’s recommendations.
Natural variations occurring in wood and leather cannot be considered defects, and Whitman Innovations does not guarantee colour resistance, matching of colours and textures, or the surface hardness of such materials.
We take the utmost care to create quality-crafted furniture by using techniques to prevent potential movement. However, we cannot be held liable for circumstances beyond our control, such as movement and cracks in wood due to exposure to sunlight, changes in humidity levels, or climate change.
Complaints under the warranty policy as described above must be reported in writing to Whitman Innovations (Pty) Ltd’s customer service department at info@whitmaninnovations.co.za within 7 days after they are discovered. Please write ‘Complaint’ and include the order number in the subject field.