TERMS AND CONDITIONS

Please read these terms and conditions carefully before placing an order with Whitman Innovations (Pty) Ltd.

  1. GENERAL By placing an order with Whitman Innovations you agree to be bound by these terms and conditions. Whitman Innovations reserves the right to update these terms at any time without prior notice.
  2. ORDERS AND PAYMENT All orders require full payment at checkout to confirm production. Orders are only confirmed once payment has been received in full. We reserve the right to cancel any order at our discretion.
  3. MADE TO ORDER All furniture is handcrafted to order. Production begins once payment is confirmed. Lead times are 4–6 weeks for standard pieces. Custom or complex orders may take longer. Lead times are estimates and may be subject to change.
  4. CUSTOMISATION Custom orders are manufactured according to agreed specifications. It is the client's responsibility to ensure all specifications, dimensions and finishes are correct before confirming the order. No changes can be made once production has commenced.
  5. CANCELLATIONS AND REFUNDS Due to the made-to-order nature of our products, cancellations are not accepted once production has commenced. All sales are final. Please refer to our Returns and Refund Policy for further details.
  6. DELIVERY AND COLLECTION Delivery is available nationwide across South Africa. Delivery costs are calculated at checkout. Customers may also select collection from our workshop at Unit A1, Saxenburg Park 1, 20 Chardonnay Road, Wijnland Park, Blackheath, Cape Town, 7100. Assembly and installation are not included unless specifically arranged. Any damage must be reported within 24 hours of delivery.
  7. PRODUCT DIMENSIONS All dimensions provided are approximate. Minor variations may occur due to the handcrafted nature of our products. It is the client's responsibility to ensure that ordered pieces will fit in their intended space.
  8. NATURAL MATERIALS Wood and leather is one of God's natural materials. All timber, even of the same species, can vary substantially in colour, grain and texture. Knots and light surface cracks are not deemed as defects. Natural markings such as scratches, branding iron and insect bites are not considered defects on leather. Every furniture piece is individually and meticulously handcrafted — therefore slight variations will occur. Natural characteristics including grain variation, knots, colour variation and minor movement are inherent qualities of solid wood that make each piece unique and are not considered defects. We are passionate about craftsmanship and strive for a quality finished product.
  9. INTELLECTUAL PROPERTY All designs, images and content on whitmaninnovations.co.za are the property of Whitman Innovations (Pty) Ltd. No content may be reproduced without written permission.
  10. LIMITATION OF LIABILITY Whitman Innovations shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or services.
  11. GOVERNING LAW These terms and conditions are governed by the laws of the Republic of South Africa.
  12. CONTACT For any queries contact us at info@whitmaninnovations.co.za`