Refund policy

Returns & Refund Policy

Please note that all our standard furniture and custom orders are made-to-order. Custom pieces are manufactured according to a client's specifications and agreed design. Once the deposit has been placed, no refunds can be offered.

A change of heart, "buyer's remorse," or simply "not liking it" is not a valid reason to request a refund. It is the client's responsibility to understand our terms and conditions clearly before placing an order. If you are unsure or unclear about any aspects of our business or the product/s, please communicate with us at info@whitmaninnovations.co.za. We will always assist and advise to the best of our ability.

Furthermore, it is the client's responsibility to ensure that they understand the size and dimensions of the furniture piece and that it will fit through the provided opening to reach its intended space. We cannot take responsibility for any issues that arise if the items do not fit or are inadequate for use in their intended space. Please provide clear instructions in writing at all times. No verbal alterations to the order will be allowed.

Standard Catalogue Items

Standard catalogue items that are not custom or bespoke may be returned within 7 days of delivery, provided the item is in its original, undamaged condition and has not been assembled, modified, or used. Return shipping costs are the sole responsibility of the customer. Whitman Innovations does not offer collection for returns unless the item is confirmed as defective. Approved refunds will be processed within 30 days of receipt and inspection of the returned item, to the original payment method used.

Consumer Protection Act

We strive to comply fully with the South African Consumer Protection Act. Should any problem arise, please communicate with us immediately at info@whitmaninnovations.co.za. Any problems must be brought to our attention in writing within 24 hours of delivery. Failure to do so will imply satisfaction with your order.

In the case of a factory defect as indicated by our warranty, we will either repair the product or replace it (T's & C's applicable) at the sole discretion of Whitman Innovations (Pty) Ltd.

Please note that we reserve the right to inspect and draw informed conclusions regarding alleged product defects. If we determine that the defect is due to misuse, abuse, neglect, or normal wear and tear, the product may incur charges for repair or replacement. However, if it is a genuine manufacturing or factory defect, we will repair or replace it at our cost.

For any queries please contact us at info@whitmaninnovations.co.za